FAQ’s

We’ve compiled answers to the most common questions to help you quickly find the information you need. Whether you’re curious about our product details like sizes and weights, delivery times, shipping fees, or tracking your order status, we’ve got you covered.

If you can’t find the answer you’re looking for, reach out to us through our Contact Us page.
We’re always happy to help!

Timeframes

There is 1-3 working day turnaround on some products and other there is a 5-7 working days turnaround, once it leaves depending on the shipping method you have chosen it will either be with you in 24-48 hours.

Shipping

We offer 24 hour tracked or 48 hour tracked by Royal Mail. We don't ship internationally at this time. We also offer free local collection.

Wrong Address

As long as the order hasn't been posted you can correct your address, if your order hasn't turned up please email info@uniquerainbowcreations.co.uk Delay or Hasn't turned up If your order hasn't turned up please Email info@uniquerainbowcreations.co.uk include name and order number.

Damaged Items & Returns

We don't accept returns for items that are personalised, however if the items where damaged in the post please send photos of the packaging and broken item within 3 days of receiving to info@uniquerainbowcreations.co.uk